Frequently Asked Questions

We want to get your order to you as soon as possible so once you place your order we immediately begin to process it, unfortunately because of this it cannot be canceled or modified once placed.

Please make sure all details are correct once order is placed 

For whatever reason if you would no longer wish to keep your order, you are able to return your order after it has been delivered.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@cottonsteps.com. If the address is wrong, we may be able to correct this if notified in a timely manner.

Our return policy lasts until 30 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@cottonsteps.com and we will be able to assist you. For any items being returned to us, the first return is on us, you will be expected to cover the cost of shipping the item after the first one, unless the reason for return is our error.

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

Please allow 2 - 5 business days of processing and production time for your order to ship out.

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 15 Business days. Average transit times to International: 10-30 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.